Click HERE to start the return process.

Please note that we do not cover the cost to return an item(s) back to our warehouse. A $9.99 return shipping cost will be deducted from your refund.

For international orders, to process a return, please reach out to help@greybandit.com for assistance!

NOTE: Original shipping cost is NOT refundable.

Orders placed via TikTok cannot be processed through our return portal. Please go directly through your order on TikTok to process a return!

• Items can be returned within 14 days of receiving your package for a refund, store credit, or exchange! Some exclusions apply - please be aware of the return stipulation associated with special sales and discount codes offered before purchasing. Please note that the package needs to be postmarked by the 14th day and does NOT need to arrive at our warehouse by the 14th day. Please refer to our holiday return policy for orders placed after November 1st 2024!

• All items returned must be unworn and unwashed with the original tags attached. 

• No returns will be accepted on garments with excessive animal hair, makeup or deodorant stains; please be cautious of this when trying on your items! Swimwear is returnable as long as the hygienic liner is still intact and the original tags are attached.

• All final sale items, accessories, vintage, bodysuits & intimates are NOT eligible to be returned.

• We inspect all returns upon receipt! If it is clear your item(s) been worn, damaged, altered, tags removed, or if a final sale item is sent back, that item(s) will be disposed of or returned back to you.

• A $9.99 return shipping cost will either be deducted from your refund, or charged at the time you go to place your exchange!

NOTE: Original shipping cost is NOT refundable.

Items purchased during our Winter Blowout sale, Warehouse sale, Easter sale, Memorial Day Weekend sale, Fourth of July sale, Labor Day Weekend sale, Halloween sale, Black Friday/Cyber Monday sale, and all of our end of year sales are eligible to return for store credit or exchange only. You cannot return items from orders placed during these specific sales for a refund.

Extended Holiday Return Window:
If eligible, items placed between November 1st through December 25th have until January 10th to process their return request!
*If you have any problems processing a return, please reach out to help@greybandit.com*

Click HERE to start the exchange process. Eligible items can be exchanged within 14 days of receiving your package.

Exchanges are limited to exchange the same item in a different size! If you would like to receive a completely different item in place of the one you are returning, you must return and then repurchase that new item.

Your new order will be shipped out within 24-48 hours once your return has been dropped off and scanned by the carrier! The quicker you send back your return, the quicker you will receive your new package.

At this time, we are unable to process international exchanges. In order to process a return, please reach out to help@greybandit.comfor assistance

*Please note: if the exchanged item(s) you wish to receive sells out before you are able to drop off your return, you will be issued store credit at the time we receive and process your return.

A $9.99 return shipping cost will be charged at the time you go to process your exchange.

Please note: orders placed via TikTok are not eligible for an exchange. TikTok returns cannot be processed through our return portal and can only be returned for a refund. Please go directly through your order on TikTok to process a return!

Once your return package arrives at our warehouse, please allow 1-2 business days for your return to be processed. Once we process the return, the refund can take up to 7-10 business days to show on your statement! If you chose to be refunded in the form of store credit, the credit will be issued to your email as soon as your return is processed.

All final sale items, accessories, bodysuits & intimates are not eligible to be returned. All orders purchased exceeding the 14 day return period are not eligible for return.

Please note: certain sale collections and discount codes are final sale! Please be aware of this before purchasing from one of our sales or before using a special discount code.

When a product is tagged with “final sale,” it cannot be returned for a refund, store credit, or an exchange.

• Jewelry, accessories, bodysuits, vintage and intimates

• Items under the “sale” section of our site

• Some discount codes and special sale collections

• Gift Cards

Yes, we offer 1-2 business day shipping. Any order placed after 3pm EST using expedited shipping will be shipped out the following business day. Please note, all shipping timeframes are based on business days. This includes standard shipping, priority shipping, express shipping, and international shipping.

**Shipping fees will not be refunded if your order does not arrive in the estimated delivery window. This includes severe weather conditions and COVID-19 delays.**

Once shipped out, US standard shipping can take up to 7-10 business days to be delivered! For international shipping times, please refer to the shipping page before checkout.

Please note: shipping to Guam, Hawaii, and Puerto Rico can take up to 15 business days.

Please allow 2-3 business days for your order to be processed. If you want to ensure your order gets shipped out within 24 business hours of placing your order, please be sure to purchase Priority Shipping! Once your order has been shipped, you will receive an email with the tracking information. We ship out packages Monday-Friday, excluding holidays. We DO NOT ship out packages on weekends.

During Covid-19 shipping delays may occur.

Yes, we do!

Please note: Additional fees may apply. Grey Bandit is not responsible for fees related to international customers paying to receive their packages. This includes customs and duty fees that are charged directly through the carrier.
*If a customer chooses to refuse a package, you will still be responsible for these additional fees charged through the carrier and the initial shipping costs.

We ship out of Long Island, New York! 

Add insurance to your order to protect from damage, theft, or lost shipments! Please note: in order to purchase insurance, you must check out online, not through our Grey Bandit app.

Any order placed that is lost without the added shipping insurance at checkout, does not qualify for a replacement.

Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at help@greybandit.com!

When you do send us an email regarding a package not being delivered, we will confirm your address with you, as well as ask you to to file a claim with the mail service.

Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service. Any order that is lost and was placed without the added shipping insurance, does not qualify for a replacement.

Bandit Babe Rewards is our free rewards program that lets you earn points for shopping and engaging with us—then redeem those points for discounts. There are three different tiers - Gold, Platinum, and Diamond - based on how much you spend.

• Gold Tier (spend up to $400): Earn 1 point per $1, 100 birthday points, and enjoy Double Point Days.
• Platinum Tier (spend $400+): Earn 1.25 points per $1, 200 birthday points, a 100-point bonus, plus early access, exclusive discounts, and Double Point Days.
• Diamond Tier (spend $750+): Earn 1.5 points per $1, 300 birthday points, a 150-point bonus, plus early access, exclusive discounts, Double Point Days, and an extended return window (7 extra days).

Of course! We love our community and want everyone who wants to, to be a part of it.

Sign up, input your birthday, follow us on IG/TikTok, download our app, sign up for SMS, leave a review (the more in depth, the more points!), refer a friend (or three), and last but not least… shop!
*If you already follow us on social media or have already downloaded our app, please click the corresponding box and follow the link in order to receive your points*

There’s two ways to redeem your points! First, find them on your Bandit Babe Rewards page and click redeem. You’ll then be offered a discount code to paste at checkout! Second, you can redeem directly in your cart at checkout 🙂

Yes - a minimum of $50+ has to be spent in order to redeem your points.
Please note, your subtotal has to add up to $50+ before shipping and taxes.

If you redeem your points and don’t copy and paste the discount code at checkout right away, no problem! Just log in to your account and go to your rewards history. The discount code will be there for you to copy again!

Yes! Points get added to your account when you purchase a gift card. However, you do not earn points when you are checking out using a gift card to purchase your order.

Points only get added to your account once your friend checks out using the link sent by you!

When items are returned, the points you earned from that purchase will be deducted from your point balance.

If you are returning an order in full, you will receive those points spent back in your Bandit Babe Rewards account.

At this time we do not offer free returns or exchanges. Once you fill out our return/exchange portal, you will receive an email with the return label. A $9.99 return shipping cost will either be deducted from your refund, or charged at the time you go to place your exchange!

Once we receive the order returned back to us, we will reach out directly to the customer. If the order is international, a refund for the returned items will automatically be issued

Please note, return to senders can take several weeks to process and be returned back.

Unfortunately we are unable to offer price adjustments to previous orders. We are such a small company and in order to offer higher discounts, we have to stick to our policies and procedures as much as possible!

Sizing is standard unless otherwise stated in the product description. For your convenience, we're working on adding measurement info to every product.

• Hand Wash Cold. Line Dry

• Avoid contact with rough surfaces as it can cause pulling/damages to the fabric

• High amounts of chlorine and salt water can damage/cause fading to your swimsuit - make sure to hand wash after use

• Tanning oils, sunscreens, and fake tanning can stain or damage your bikini

When an item sells out you have the option of signing up for email restock notifications. We try our best to restock items! However, we recommend purchasing an item right away as we can’t always restock our products.

Of course we do! Shop our gift cards here. 

You will receive an email with your gift card code. You also have the option to send a gift card directly to a different recipient!

All our gift cards are non-refundable and do NOT expire.

We currently offer free U.S. shipping on orders that are $150 or more.  

Please note, all shipping timeframes are based on business days.This includes standard shipping, priority shipping, express shipping, and international shipping.

If you would like to cancel your order or want to change something (i.e., different size, change/fix the address, etc.), please send an email to help@greybandit.com within 30 minutes of placing your order and we will do our best to honor your request.

Please note: if you order Priority or Expedited Shipping, we cannot guarantee a change can be made to your order as we ship these out same day to honor the shipping request!

Note: we cannot add an item to an already fulfilled order.

After your return is processed with us, it can take 7-10 business days for your refund to show up on your card. If you notice after 10 business days that the refund has still not shown up on your card, please send us an email to help@greybandit.com.

If you receive an item that is damaged in any way, please email help@greybandit.com and include your order number, a description of the issue, and a photo so our team can see what you are referring to!

Please note: an email must be sent within 14 days of receiving your item.

Yes! Afterpay allows you to shop and enjoy your products now but pay later. Pay over 4 equal payments every two weeks with zero interest and no fees when you pay on time.