RETURNS
SHIPPING
FAQ's

RETURNS

• Items can be returned within 14 days of receiving your package for a refund, store credit, or exchange! Some exclusions apply - please be aware of the return stipulation associated with special sales and discount codes offered before purchasing. Please note that the package needs to be postmarked by the 14th day and does NOT need to arrive at our warehouse by the 14th day.

• All items returned must be unworn and unwashed with the original tags attached.

• No returns will be accepted on garments with excessive animal hair, makeup or deodorant stains; please be cautious of this when trying on your items! Swimwear is returnable as long as the hygienic liner is still intact and the original tags are attached.

• All final sale items, accessories, vintage, bodysuits & intimates are NOT eligible to be returned.

• We inspect all returns upon receipt! If it is clear your item(s) been worn, damaged, altered, tags removed, or if a final sale item is sent back, we will notify you and that item(s) will be returned to you.

• A $9.99 return shipping cost will either be deducted from your refund, or charged at the time you go to place your exchange!

NOTE: Shipping cost is NOT refundable.

Items purchased during our Winter Blowout sale, Warehouse sale, Easter sale, Memorial Day Weekend sale, Fourth of July sale, Labor Day Weekend sale, Halloween sale, Black Friday/Cyber Monday sale, and all of our end of year sales are eligible to return for store credit or exchange only. You cannot return items from orders placed during these specific sales for a refund.

Extended Holiday Return Window:
Items placed between November 14th through December 25th have until January 9th to process their return request!
*If you have any problems processing a return, please reach out to help@greybandit.com*

All final sale items, accessories, bodysuits & intimates are not eligible to be returned. All orders purchased exceeding the 14 day return period are not eligible for return.

Please note: certain sale collections and discount codes are final sale! Please be aware of this before purchasing from one of our sales or before using a special discount code.

Click HERE to start the exchange process.

Exchanges are limited to exchange the same item in a different size! If you would like to receive a completely different item in place of the one you are returning, you must return and then repurchase that new item.

Your new order will be shipped out within 24-48 hours once your return has been dropped off and scanned by the carrier! The quicker you send back your return, the quicker you will receive your new package.

At this time, we are unable to process international exchanges. In order to process a return, please reach out to help@greybandit.comfor assistance

*Please note: if the exchanged item(s) you wish to receive sells out before you are able to drop off your return, you will be issued store credit at the time we receive and process your return.

A $9.99 return shipping cost will be charged at the time you go to process your exchange.

Once your return package arrives at our warehouse, please allow 1-2 business days for your return to be processed. Once we process the return, the refund can take up to 7-10 business days to show on your statement! If you chose to be refunded in the form of store credit, the credit will be issued to your email as soon as your return is processed.

SHIPPING

Yes, we do!

Please note: Additional fees may apply. Grey Bandit is not responsible for fees related to international customers paying to receive their packages. This includes customs and duty fees that are charged directly through the carrier.
*If a customer chooses to refuse a package, you will still be responsible for these additional fees charged through the carrier and the initial shipping costs.

Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at help@greybandit.com.

Please note: We will always do our best to assist you when there is a missing package however, after the package has been shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service. Any order that is lost and was placed without the added shipping insurance, does not qualify for a replacement.

FAQ's

Yes! You can exchange an item for a different size HERE.

*Please note: if the exchanged item(s) you wish to receive sells out before you are able to drop off your return, you will be issued store credit at the time we receive and process your return.

If you would like to receive a completely different item in place of the one you are returning, you must return and then repurchase that new item.

*A $9.99 return shipping cost will be charged at the time you go to process your exchange

At this time, we are unable to process international exchanges. In order to process a return, please reach out to help@greybandit.com for assistance!

If you would like to cancel your order please send an email to help@greybandit.com within 30 minutes of placing your order.

If you placed an order and want to change something (i.e., different size, change/fix the address, etc.), please send us an email as soon as possible and we will do it for you as long as your order hasn’t already been processed.

Note: we cannot add an item to an already placed order.

When you do send us an email regarding a package not being delivered, we will confirm your address with you, as well as ask you to to file a claim with the mail service.

Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service. Any order that is lost and was placed without the added shipping insurance, does not qualify for a replacement.