Q: How long does it take for my item to ship out of your warehouse?

A: Please allow 1-2 business days for your order to be processed. We ship out packages Monday-Friday, excluding holidays. We DO NOT ship out packages on weekends. 

During Covid-19 shipping delays may occur.

Q: Do you offer expedited shipping?

A: Yes, we offer 1-2 business day shipping. Any order placed after 3pm EST using expedited shipping will be shipped out the following business day. 

Q: Do you ship outside the U.S.?

A: Yes, we do! Please note that we are not responsible for fees related to international customers paying to receive their packages.

Q: Where do you ship out of?

A: We ship out of Long Island, New York! 

Q: My package says it was delivered, but I haven’t received it yet. What should I do?

A: Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at help@greybandit.com.

Please note: We will always do our best to assist you when there is a missing package however, after the package has been shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service.